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Why Can't Contact buyers?
Why can't I contact buyers?
1. "This buyer prefers not to disclose his/her contact information."
  It means the buyers have chosen to hide their contact information from all the members. However, you are still able to contact them via our feedback system.
 
2. "This member would like to receive quotations from paid members only".
  It means the buyer only allows premium members to view their contact details and contact them. If you want to get connected with this buyer, you are advised to upgrade to our paid membership.
  You may learn more details about memberships, Gold Supplier at: http://b2bportal.com
 
3. "You need to provide a Company Profile before you can contact buyers."
  You mustn't have posted your Company Profile or your Company Profile was not approved. You should take the following steps to post your Company Profile:
 
 
  • Sign in at My Alibaba http://mypage.b2bportal.com;
  • Click "Post Company Profile" in the "Account Information" section;
  • Complete the form with required information and submit.
 
 

If you have already submitted your Company Profile but it has not been approved, please make the necessary modification as instructed or contact our service team for more information.

 

Contact Custom Service If you are unable to find the answer to your question, please contact customer service.